At Hanging Owl, we offer hassle-free shipping throughout India with free delivery on all orders. We understand the importance of convenience, which is why we also provide Cash on Delivery (COD) option for a nominal fee of Rs 50. Rest assured, your orders will be delivered to your doorstep within 2-4 days. Experience seamless shopping and fast shipping with Hanging Owl.

At Hanging Owl, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return and refund policy.

Here's what you need to know about our return and refund process:

1. Return Period: We provide a 7-day return window, starting from the date of delivery. If you wish to return a product, please initiate the return process within this timeframe.
2. Eligibility: Please note that we do not offer returns or refunds for products below Rs. 499. Kindly ensure the product's value meets this threshold before initiating a return.
3. Return Courier Service: If you decide to return a product, a nominal charge of Rs. 100 will be applicable for the return courier service. This amount will be deducted from your refund.
4. Refund Process: Once we receive the returned product in its original condition, we will initiate the refund process. The refund amount will be credited to your UPI account within 4-5 working days.
5. Intact Product and Packaging: To ensure a smooth return process, it is important that both the product and its original packaging are intact. In case of any damage or missing parts, additional charges may be applied.

We value your satisfaction and want to make your shopping experience with us as seamless as possible. If you have any further questions or need assistance regarding returns and refunds, our dedicated customer support team is here to help.

At Hanging Owl, we understand that sometimes you may want to exchange a product for a different variant or style. We are pleased to offer an exchange facility for eligible products.

Here's how our exchange process works:

1. Eligibility: Exchanges are available for products priced above Rs. 499. Please ensure that the product you wish to exchange meets this criteria.
2. Booking the Return: To initiate an exchange, kindly contact our customer care team and book a return for the product you wish to exchange. They will guide you through the process and provide you with the necessary details.
3. Return Pickup and New Product Shipment: Once your return pickup is scheduled and the product is picked up, we will process your exchange. Within 24 working hours of the pickup, we will ship the new product to your specified address.
4. Difference in Amount: If there is any price difference between the exchanged product and the original one, the additional charges will be applied. Our customer care team will inform you about any such charges and provide you with the payment details.

We strive to ensure a seamless exchange experience for our valued customers. If you have any further questions or need assistance with the exchange process, please reach out to our customer care team.